WEEK 7

Interstate Inc. call center going offshore report.

Summary: As a management team we were asked to investigate and decide in which country our call center should be established in order to save costs.

Introduction: The four countries which were assessed are the following:

• China
• Philippines
• India
• Canada

After researching the above four countries in various areas such as: cost of living, GP per head, population etc. we came to the conclusion that one of these countries is suitable to host the company call center.

Population facts: After consultations with other companies located in these 4 countries it was decided that population may play a big role in the country selected for the new call center.

Cost of living and Income: As the reason for the moving of the call center to an offshore location is to save costs, cost of living and GP per head reports were studied carefully as we all agree that these are the main reasons in choosing the country.

Competitiveness & operating Costs:

Operating costs should be within logical frames and company should be able to serve the local community.

Conclusion: It seems clear that the lowest cost of living should be selected due to the fact that the reason for moving the call center is to save cost. Therefore, we suggest that the call center be moved to India.